The Hipac Advantage

National Network

A Hipac service technician will never be far away. Hipac is vigorously striving to reach its goal of a four hour response time anywhere on the continent.

Central Help Desk

Call the 1800 759 393 freecall phone number to speak with a member of our Customer care team.

Vendor neutral organisation

Hipac is a vendor neutral organisation with the capacity to repair, rebuild, test and maintain virtually any brand of surgical equipment. Hipac becomes your first and last point of call for any breakdown and maintenance requirements.

Product bundling

Hospitals experience the cost advantage achieved through the inclusion of several items of equipment under the one hospital visit.

Establised network of partners

Hipac has an established network of partners and suppliers providing a flow of parts and support. Hipac also manufactures specialist or difficult to locate components providing further flexibility in ensuring prompt delivery and minimal downtime. We design, manufacture and customise equipment to your specific requirements.

Comprehensive spare parts

Each service van holds a considerable inventory of spare parts with specific parts carried for specific brands of equipment within each servicing district in addition to our central distribution hub.

Servicing database

Hipac has accumulated data from years of experience in servicing and fault finding theatre equipment and is building a customised database providing assistance to our technicians right when and where they need it further reducing downtime. This system will enable trend monitoring of your equipment, access to parts manuals, common faults and generates and stores reports on past service history. Individual records will be available online to our clients via a secure login giving you instant access to your current status and service history of your equipment.

Qualified technicians

Hipac's competent service technicians are extensively trained in servicing theatre and CSSD equipment, supported by a fully equipped workshop with testing and certification facilitieis. A mobile workshop fully equipped with replacement supplies, tools and parts brings to your theatre increased efficiency.

Fixed cost options

Hipac offers a range of service plans with various levels of assurance regarding costs.