Frequently Asked Questions

Q. Upon order, when will my goods be delivered?

A. We stock a large range of products that are shipped same day if your order is with us by 11am AEST.

Q. Can Hipac manufacture custom equipment to my facilities requirements?

A. We have over 26 years experience in manufacturing custom and special make equipment, including patient positioning accessories, table modifications and made to order upholstery. We also offer a Hipac Revive service for aged or damaged equipment - including revival of surgical tables, spinal frames and other patient positioning accessories.

Q. Can Hipac equipment be integrated with my existing equipment?

A. Most Hipac equipment is vendor neutral - this means that it can be integrated with any existing equipment inside the healthcare facility, enabling us to reduce your upfront and ongoing costs.

Q. What are your lead times on custom manufacturing? 

A. If you require custom made equipment, please contact us for more information regarding lead time. You can be rest assured that we will endeavour to promptly process your request to avoid downtime or delay. Custom manufacturing will take a minimum of two weeks from receipt of your order.

Q. Will I be guaranteed after sales support on products I purchase?

A. We guarantee after sales support on all products that we supply and if you are not fully satisfied with your purchase you can return it within 30 days for a full refund. Returns outside of 30 days may be considered but are subject to a 20% restocking fee. All returns must be in new, resaleable condition. Custom equipment requests are non-refundable.

Q. Can I request a representative to consult with our hospital on site?

A. We have representatives nationwide that are willing and able to liaise with you on site at your request. Our representatives work closely with clients to ensure that staff are provided with the correct training and support on all of our full range.

Q. Do you have loan equipment available in the event of a service request?

A. We have selected equipment hire solutions available to prevent clinical downtime. Depending on your specific requirements and the nature of the repairs required, our representatives will discuss this with you at the point of enquiry.

Q. Do your products have the relevant regulatory approval?

A. Hipac products are produced in accordance with Australian regulatory requirements and are fit for use in any healthcare facilities. If specific certificates or documentation is required, please contact us for more information.