Service & Support

Why use Hipac for Service and Maintenance?

Preventative Maintenance

Hipac performs biannual safety checks of critical equipment carried out according to the original manufacturers specifications performed at regular intervals scheduled at a mutually convenient time. A "fit for service" report detailing any essentials repairs that may be required is furnished at the completion of each visit.

Remedial repairs

From time to time repairs are required that have been identified during the course of an assessment or regular service program. These will mostly be carried out on site.

Breakdown repairs

In the unfortunate event of a breakdown a Hipac service technician attends your facility to identify and rectify the fault. The technician lisises with the appropriate manager to assess the seriousness of the outage and whether a hire unit is required.

Replacement mattresses and pads

Speciailising in pressure care management, Hipac manufactures all its mattress sets and pads in-house so is well equipped to meet all of your replacement mattress needs including custom pads an wedges. All pad replacements are medical grade fabric and guaranteed latex-free.

Workshop and test facilities

Hipac has spacious, up to date clinical servicing facilities and has the capacity to carry out functions from electrical safety testing, validations and calibrations right through to full turnkey integrated theatre project-managed fit outs.

Equipment finance, leasing and hire

Hipac can facilitate full finance lease and lease-to-own options. Hipac has a comprehensive table hire fleet including manual, electric, bariatric and dedicated orthopaedic tables. Whether it be for a one off bariatric surgery or an ongoing hire requirement Hipac can accomodate.

Custom modifications and adaptions

Where special requirements are essential to meet professional demands our qualified technicians will customise any equipment to individual specifications.

Specialised transportation and equipment relocation

We will provide your valuable equipment with the utmost care that is needed with our tail-lift transport vehicles and unique loading crates. Hipac will also disconnect, relocate and reconnect any item of equipment including the provision of secure storage facilities if required.

Repair and remanufacturing facilty

Hipac's purpose built repair and remanufacturing premises are designed to perform tasks that cannot be undertaken at the healthcare facility without causing risk to staff and interruption to normal operation.

The facility contains precision machining equipment, materials handling, specialised testing and certification equipment, raw materials and componentry and extensive inventory of replacement parts.

The safe ergonomic workplace ensures efficient processing of equipment ensuring a quality job and minimal downtime on rebuilding projects

Complete rebuilding - The Hipac revive program

The unique Hipac revive program breathes life into ageing surgical equipment.

This is made possible by the people that pioneered rebuilding operating tables in this country and have been doing so for over two and a half decades. The Hipac revive program is the only alternative to expensive repairs or costl replacement.

We pick up your tired, worn equipment and return it to you as new. It looks and functions as a new unit does - only at a third of the cost. Should hire equipment be required to prevent interruption, this can be arranged for the duration of the program. Hire and finance options are submitted, reviewed and approved before commencement.

The Hipac revive program is not only cosmetic. Every part is examined and repaired or replaced as required. No part is overlooked. And to demonstrate our confidence in the workmanship we extend, in most cases, a better than new two year warranty on all parts and labour. What's more, service work is carried out by our own technicians.

Optionally we offer a premium five year warranty/maintenance plan for all equipment that has been the subject of the Hipac revive program.

For technical support please contact us or call us on 1800 75 93 93.

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